Managed Services

A managed service provider (MSP) is a type of IT service company that provides server, network, and specialized applications to end users and organizations. These applications are hosted and managed by the service provider. 

What are they?

Managed service providers tend to be Web hosting or application service providers that allow users to outsource their network and application resource procedures under a delivery agreement. In most cases, MSPs own the entire physical back-end infrastructure and provide resources to end users remotely over the Internet on a self-service, on-demand basis.

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Five important key factors to consider:

  • Reliable Technology

If the technology doesn’t work as promised, it will frustrate your customers and possibly jeopardize some accounts. With that in mind, TSP is proven of organization towards Break-Fix, Backup & Recovery, and Availability. 

  • Easy Integration

TSP uses at least one remote monitoring and management (RMM) platform and a PSA (professional services automation) platform. RMM platforms offers more functionality these days. However, you still may want to add services your platform doesn’t have. So in choosing the services and platforms to serve your customers, TSP will make sure we offer the compatibility and integration you require. You want to avoid wrestling with integration issues that take you away from other tasks and potentially interrupt service.

  • Alignment of Goals

Organizations should aim for as high a profit margin as possible without making your services cost-prohibitive. Partners that care only about adding more customers without providing enough margin are best avoided. TSP partners share with you the common goals of running a profitable business with healthy growth potential. 

  • Partner Support

TSP reliable partner pre- and post-sales support is key. If any issues with your TSP’s technology come up, you will have prompt access to our support desk that can help you solve the problem to the customer’s satisfaction. As a partnership requirement, this one surpasses even how good the technology is. Any MSP can have the best technology in the world, but if they can’t support you when you need them to, it won’t matter how good their technology is.

  • Ongoing Communication

Ongoing communication with TSP MSP partners is just as important as staying in touch with the customers. TSP will keep you abreast of upcoming releases, new features and functions so you can prepare for the changes. By the same token, it’s important to provide feedback to us to help them refine their technology offerings and support infrastructure.